File Consumer Complaints Online with eDaakhil

If you’re unhappy with a product or service, the eDaakhil portal makes it easy to file consumer complaints online. This platform saves you from visiting consumer courts in person, letting you seek justice from your home.

What is eDaakhil?

Launched by the Ministry of Consumer Affairs, eDaakhil is a digital platform where consumers can file complaints with Consumer Commissions in all states and union territories, except Ladakh. It’s designed to be paperless, transparent, and efficient.

Key Features of eDaakhil

1. Wide Accessibility:
   Since its launch on September 7, 2020, eDaakhil is available in 35 states and union territories. It ensures consumers, even in remote areas, can access justice.
2. No Fees for Small Complaints:
   Complaints worth up to ₹5 lakh don’t require any filing fees, making the process affordable for everyone.
3. Easy Online Process:
   • Register on the eDaakhil portal using your email or mobile number.
   • Verify your account with an OTP or activation link.
   • File your complaint, pay any required fees, and track your case online.
4. User-Friendly Platform:
   Both consumers and advocates can file complaints easily. Payments and case updates are managed directly through the portal.

Government’s Vision for eDaakhil

The Ministry of Consumer Affairs describes eDaakhil as a tool to empower consumers and make complaint handling more effective. It allows people to file complaints, pay fees, and check case progress without leaving their homes.

How to Register on eDaakhil

1. Go to the official eDaakhil website.
2. Create an account using your email or mobile number.
3. Verify your account with an OTP or email link.
4. Start filing complaints and tracking updates.

Conclusion

eDaakhil is a game-changer for resolving consumer issues, offering a simple, transparent, and accessible way to protect your rights. Whether it’s a faulty product or poor service, this portal ensures you can take action easily.

For more details, visit the official eDaakhil website or contact your nearest Consumer Commission.