Gurugram Man's Hilarious Exchange with HDFC Bank Goes Viral
A Gurugram resident’s amusing yet exasperating encounter with HDFC Bank has taken the internet by storm, leaving users in stitches. Marketing professional Jayanta Chaudhuri shared his ordeal on LinkedIn, where he recounted his attempt to request a change in his Relationship Manager (RM), whom he deemed “completely incompetent.” However, the bank’s solution added an ironic twist—it instructed him to approach the very same RM to handle the request.
Customer Service Misstep Turns into Online Comedy
Calling the response a stroke of “pure genius,” Chaudhuri humorously shared, “HDFC Bank Customer Care team is amazing. I asked for a new Relationship Manager because the current one is hopelessly incompetent. They told me to contact him to process my request.”
The post quickly went viral, sparking laughter and garnering widespread attention. While many empathized with Chaudhuri’s frustration, others couldn’t help but see the humor in the situation. One user jokingly commented, “Thanks for brightening my day, Jayanta,” while another chimed in with, “This is textbook customer service irony!”
HDFC Bank Responds to Viral Post
As the story gained traction, HDFC Bank stepped in, acknowledging the issue and assuring a resolution. The bank replied, “Hi Jayanta, we understand your concerns regarding your Relationship Manager. Rest assured, we’re working on it and will resolve this promptly. Thank you for bringing this to our notice!”
Although the matter is now being addressed, the incident highlights how customer service blunders can quickly become internet sensations, turning everyday frustrations into viral moments of humor.
